Question 1

IPs for Firewalls and email domains

Accepted Answer

Here is an overview about our used IPs you can add to your firewall to ensure access to the Kultify System for your employees:

Apps and Services

162.55.152.151 (API & WebApps - kultifyapp.com, survey.kultifyapp.com, feedback.kultifyapp.com, api.kultifyapp.com)
157.90.25.57 (Storage - storage.kultifyapp.com)
168.119.120.121 (Authentication - auth.kultifyapp.com)
167.235.67.2 (Authentication (starting 2024) - login.kultify.com)

Outbound (egress) IPs

5.75.208.141

Email domains and IPs

To ensure email deliverability please configure our sender domains and ips:

Provider: Kultify Address: no-reply@messages.kultify.com IP: 195.201.252.141

Question 2

Privacy notice for surveys

Accepted Answer

Introduction
Protecting your privacy is our priority. This privacy notice explains how we collect, use, and safeguard your personal data when you participate in our surveys and engage with us. It also outlines information about our trusted subprocessors, in compliance with the EU General Data Protection Regulation (GDPR).

| Answers to common questions can be found here: Kultify Surveys: Answers to Common Questions

What data do we collect?

When you participate in our surveys or interact with our live chat widget, we may collect the following personal data:

Survey responses, including any free-text answers you provide.
Metadata (e.g., language, timestamp of your submission, or browser information).
Information provided during live chat interactions, such as your browser, location, and email/name (if you provide it).

How do we collect your data?

We collect your data in the following ways:

When you voluntarily participate in surveys and provide responses.
When you interact with the live chat widget on our platform.

How will we use your data?

We process your data exclusively for the following purposes:

To aggregate and analyze survey results.
To generate insights, reports, and recommendations based on your input.
To provide real-time support and assist you through our live chat widget.

We do not use your personal data for marketing purposes.

Subprocessors We Use

We wor

Question 3

Frequently asked questions about the processing of submitted responses

Accepted Answer

What happens to my responses?

The analysis of the data is conducted by Kultify. For each evaluation unit, average values are displayed in the report. This means that individual responses are not visible in the evaluations. If there are too few responses for a specific metric, no result will be displayed.

How are my text responses evaluated?

Text responses are also only displayed once a certain number of responses per evaluation unit is reached. Additionally, text responses are not shown in grouped formats to prevent potential inferences about individuals.

Why do I receive an individual link via email?

If the survey is conducted via email, an individual link is generated for all participants. This link is associated with evaluation units (e.g., departments). That way, responses can be assigned to specific evaluation units. For each metric per evaluation unit, a privacy threshold applies (see: "What happens to my responses").

Why can't I participate in the survey a second time?

When the survey is submitted, the link is marked as used. This ensures that a person cannot participate in the survey multiple times.

Can Kultify associate my responses with me?

No. Access links, responses, and participant entries are stored independently in our database. Therefore, it is not possible to directly associate responses with individual persons.

Can my company see whether I participated in the survey?

No, your company cannot see whether you participated in th

Question 4

Security & Compliance

Accepted Answer

Security and compliance are foundational to Kultify's commitment to provide a safe and reliable experience for our customers. We prioritize data security, system reliability, and privacy in everything we do.

Kultify employs industry-standard practices and tools to protect against unauthorized data access, mitigate risks, and ensure business continuity. Our employee training programs reinforce security awareness, while our defined processes ensure data handling compliance with GDPR and other applicable regulations.

Security oversight is directed by Kultify’s Chief Technology Officer, Jan Kühnlein, with strong support from cross-functional teams.

Infrastructure and Network Security

Physical Access Control

Kultify’s systems and infrastructure are hosted securely within data centers that maintain industry-leading security measures. While Kultify does not directly manage its physical hosting environment, we rely on rigorously vetted EU-based vendors that adhere to stringent security certifications such as ISO 27001 and SOC 2 compliance.

Logical Access Control

Access to Kultify systems is tightly controlled. Employees gain access to infrastructure only through secure methods, including single sign-on (SSO) and two-factor authentication (2FA). Access is granted on a need-to-know basis and regularly reviewed.

Penetration Testing

Automated penetration tests and scanning tools, such as those provided by ProjectDiscovery Inc., are regularly utilized

Question 5

Reset password

Accepted Answer

How to reset your password

If you have forgotten your password or would like to change it, please follow the instructions below:

Open the website kultifyapp.com in your browser.
Select "Forgot your password?" on the login page.
You will receive an e-mail from us. Follow the instructions in this e-mail to set a new password.
Close the page after setting the new password.
Open again kultifyapp.com and log in with your new password.

| If you need further help, please write to us in the help chat below or via e-mail!

Question 6

Privacy Notice Platform

Accepted Answer

Protecting your personal data is a top priority for us — including when using our web-based platform for the creation, administration, and analysis of surveys. In this privacy notice, we explain how we collect, process, and store your personal data when you use the platform, in accordance with the General Data Protection Regulation (GDPR) of the European Union.

| Deutsche Fassung: Datenschutz Plattform

What data do we collect?

When using the platform as an administrator or registered user, we collect the following personal data:

Name and email address associated with the user account
Interactions and activities within the platform (e.g. survey creation, login events)
IP address and timestamps of each action (via audit logs)
Usage data for behavior analysis (via PostHog)
Browser and device metadata (e.g. device type, OS, language, optional location)
Login-related data (e.g. last login, use of two-factor authentication)

How do we collect this data?

We collect your data in the following ways:

When an account is created (by yourself or assigned by an admin)
When actively using the platform (logins, survey setup, settings)
Passively via analytics services such as PostHog (consent-based, see below)
Automatically via server-side logging (e.g. IP, timestamps, platform actions)

What do we use your data for?

Your personal data is only used for legitimate platform-related purposes, including:

Providing

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