Privacy Notice for Surveys
Introduction
Protecting your privacy is our priority. This privacy notice explains how we collect, use, and safeguard your personal data when you participate in our surveys and engage with us. It also outlines information about our trusted subprocessors, in compliance with the EU General Data Protection Regulation (GDPR).
Answers to common questions can be found here: Kultify Surveys: Answers to Common Questions
When you participate in our surveys or interact with our live chat widget, we may collect the following personal data:
Survey responses, including any free-text answers you provide.
Metadata (e.g., language, timestamp of your submission, or browser information).
Information provided during live chat interactions, such as your browser, location, and email/name (if you provide it).
We collect your data in the following ways:
When you voluntarily participate in surveys and provide responses.
When you interact with the live chat widget on our platform.
We process your data exclusively for the following purposes:
To aggregate and analyze survey results.
To generate insights, reports, and recommendations based on your input.
To provide real-time support and assist you through our live chat widget.
We do not use your personal data for marketing purposes.
We work with trusted third-party subprocessors to provide reliable operations and services. Each subprocessor complies with GDPR and ensures that your data is handled securely and lawfully. Here are the subprocessors involved in providing our services:
Hetzner Online GmbH
Purpose: Hosting our survey platform.
Data Processed: Survey data, metadata.
Location: Germany.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
OVHCloud
Purpose: Hosting of databases and additional services.
Data Processed: Survey data, metadata.
Location: Germany.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
DeepL SE
Purpose: Translating free-text survey responses as part of analysis and reporting.
Data Processed: Free-text survey responses.
Location: Germany.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
Mistral AI
Purpose: Advanced AI analysis of text-based responses to generate recommendations and insights.
Data Processed: Survey responses (text-based).
Location: France.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
Crisp IM SAS
Purpose: Providing a live chat widget for user support.
Data Processed: Browser information, location, email/name (if submitted by the user).
Location: France.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
We store your data securely on servers hosted by Hetzner Online GmbH and OVHCloud , located in Germany, respectively. These servers are protected by industry-standard safeguards.
We retain your data only for as long as is necessary to fulfill the purposes outlined in this notice or to comply with legal obligations. Afterward, your data will be securely deleted or anonymized to prevent re-identification.
Under GDPR, you have the following rights regarding your personal data:
The right to access – You can request copies of your personal data.
The right to rectification – You can request corrections to incomplete or inaccurate data.
The right to erasure – You can request the deletion of your personal data under certain conditions.
The right to restrict processing – You can request restrictions on how we process your data under specific conditions.
The right to object – You can object to the processing of your data under specific conditions.
The right to data portability – You can request that your data be transferred to another organization or directly to you under certain conditions.
If you wish to exercise any of these rights, contact us using the information provided below. We will respond to your request within one month, as required under GDPR.
While we ensure that our subprocessors comply with GDPR, their privacy policies contain additional details about how they process data. Please refer to their privacy policies via the links provided in the Subprocessors We Use section above.
We review and update this privacy notice regularly to ensure accuracy and reflect changes in our services. The most recent version of this privacy notice will always be available on our platform. This privacy notice was last updated on 02.12.2024 .
If you have any questions about this privacy notice or wish to exercise your rights under GDPR, please contact us:
Email: privacy@kultify.com
Phone: +49 911 477 116 01
Address: Kultify GmbH, Lorenzer Platz 5A
If you believe we have not addressed your concerns satisfactorily, you may contact the relevant Data Protection Authority.
https://www.bfdi.bund.de
Protecting your privacy is our priority. This privacy notice explains how we collect, use, and safeguard your personal data when you participate in our surveys and engage with us. It also outlines information about our trusted subprocessors, in compliance with the EU General Data Protection Regulation (GDPR).
Answers to common questions can be found here: Kultify Surveys: Answers to Common Questions
What data do we collect?
When you participate in our surveys or interact with our live chat widget, we may collect the following personal data:
Survey responses, including any free-text answers you provide.
Metadata (e.g., language, timestamp of your submission, or browser information).
Information provided during live chat interactions, such as your browser, location, and email/name (if you provide it).
How do we collect your data?
We collect your data in the following ways:
When you voluntarily participate in surveys and provide responses.
When you interact with the live chat widget on our platform.
How will we use your data?
We process your data exclusively for the following purposes:
To aggregate and analyze survey results.
To generate insights, reports, and recommendations based on your input.
To provide real-time support and assist you through our live chat widget.
We do not use your personal data for marketing purposes.
Subprocessors We Use
We work with trusted third-party subprocessors to provide reliable operations and services. Each subprocessor complies with GDPR and ensures that your data is handled securely and lawfully. Here are the subprocessors involved in providing our services:
Hetzner Online GmbH
Purpose: Hosting our survey platform.
Data Processed: Survey data, metadata.
Location: Germany.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
OVHCloud
Purpose: Hosting of databases and additional services.
Data Processed: Survey data, metadata.
Location: Germany.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
DeepL SE
Purpose: Translating free-text survey responses as part of analysis and reporting.
Data Processed: Free-text survey responses.
Location: Germany.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
Mistral AI
Purpose: Advanced AI analysis of text-based responses to generate recommendations and insights.
Data Processed: Survey responses (text-based).
Location: France.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
Crisp IM SAS
Purpose: Providing a live chat widget for user support.
Data Processed: Browser information, location, email/name (if submitted by the user).
Location: France.
GDPR Compliance: Fully compliant with EU GDPR.
More Information Here
How do we store your data?
We store your data securely on servers hosted by Hetzner Online GmbH and OVHCloud , located in Germany, respectively. These servers are protected by industry-standard safeguards.
We retain your data only for as long as is necessary to fulfill the purposes outlined in this notice or to comply with legal obligations. Afterward, your data will be securely deleted or anonymized to prevent re-identification.
What are your data protection rights?
Under GDPR, you have the following rights regarding your personal data:
The right to access – You can request copies of your personal data.
The right to rectification – You can request corrections to incomplete or inaccurate data.
The right to erasure – You can request the deletion of your personal data under certain conditions.
The right to restrict processing – You can request restrictions on how we process your data under specific conditions.
The right to object – You can object to the processing of your data under specific conditions.
The right to data portability – You can request that your data be transferred to another organization or directly to you under certain conditions.
If you wish to exercise any of these rights, contact us using the information provided below. We will respond to your request within one month, as required under GDPR.
Privacy policies of subprocessors
While we ensure that our subprocessors comply with GDPR, their privacy policies contain additional details about how they process data. Please refer to their privacy policies via the links provided in the Subprocessors We Use section above.
Changes to this privacy notice
We review and update this privacy notice regularly to ensure accuracy and reflect changes in our services. The most recent version of this privacy notice will always be available on our platform. This privacy notice was last updated on 02.12.2024 .
How to contact us
If you have any questions about this privacy notice or wish to exercise your rights under GDPR, please contact us:
Email: privacy@kultify.com
Phone: +49 911 477 116 01
Address: Kultify GmbH, Lorenzer Platz 5A
How to contact the appropriate authority
If you believe we have not addressed your concerns satisfactorily, you may contact the relevant Data Protection Authority.
Germany (Federal Commissioner for Data Protection and Freedom of Information):
https://www.bfdi.bund.de
Updated on: 02/12/2024
Thank you!